background

BEUC network

All our members

UFC-Que choisir

About

 

Established in 1951, UFC-Que Choisir is a not-for-profit organisation with a nationwide network of 135 local organisations handling approximately 100,000 consumer complaints a year. Through its monthly publication, UFC-Que Choisir carries out in-depth research and comparative testing for a wide range of goods and services. About one hundred and forty employees work in the headquarters in Paris on activities related to web and paper publishing, legal issues, policy activities via lobbying and animation of our local network. The three pillars of UFC-Que Choisir are independence, expertise and solidarity. The association represents French consumers in the Consumer Policy Advisory Group of the European Commission.

Success Stories

A number of actions have been undertaken since the 70s in all sectors in order to make legislation evolve in a safer and more favorable way for consumers. 

The 90s’ action during the ‘mad cow disease’ crisis which leads to traceability and labelling of beef as well as the prosecution with the Competition Authority of three mobile phone operators for price fixing in 2005 (record fine of €534 million) are one of the most emblematic success stories.

More recently, the adoption of a collective redress procedure is a big achievement for French consumers, just as the adoption of the Nutri-Score by the French government, which still has to become mandatory at the EU level. Digital consumer rights are also at the heart of our action (data protection, nuisance calls, legal actions for unfair terms against Facebook/Google/Twitter…) as well as enabling consumers to effectively exercise their rights through our campaigns such as #Jenesuispasunedata. To preserve consumers’ budget, UFC-Que Choisir launched energy group purchases and obtained the termination at any time of loan insurance. Finally, deeply attached to the promotion of a more sustainable consumption, UFC-Que Choisir fights planned obsolescence and went to court against Nintendo (Nintendo Switch), before launching the CPC alert with BEUC.

Facts
  • Founded in 1951
  • A BEUC founding member
  • 140 staff
  • Members in 2023: 129,027
  • 363,000 subscribers to our magazine
  • 208,000 web subscribers

https://www.quechoisir.org