Tag: consumer rights

Air passengers

Air passenger rights have not taken off

We don’t know if readers are among the 25% air passengers who have experienced flight delays, but they very well could be because that is a shockingly high percentage. We have released an international survey together with 7 other consumer...

and / April 28, 2017
Air passenger rights

Not enforcing consumer rights costs air passengers millions

Your flight was cancelled at the last moment. Or you found out at the airport that you cannot check in as your flight was overbooked. Sounds familiar? That’s because millions of people find themselves in this kind of situation all...

/ November 10, 2016
Law enforcement

Regulators and consumer organisations – less me and more we

Without rules, consumers are at the mercy of traders. The same applies if the rules aren’t enforced. European Commissioner Věra Jourová, in charge of justice and consumer affairs, wants to see a big change in this area calling for proper...

/ April 22, 2016