Air Passenger rights


The application and enforcement of existing air traveller rights is often far from satisfactory. Air transport tops the ranking of consumer complaints in the EU. The 2004 Regulation has been a good basis for passengers’ rights, but it also created many problems, mostly due to uncovered gaps and frequently biased interpretation by the airline industry. A legislative revision was adopted in 2013 addressing the legal uncertainty, rare enforcement of air passenger rights and adapting in light of the judgments of the European Court of Justice. However, the proposed review is unsatisfactory and needs major improvement.