Consumer Rights Directive


The 2011 Directive on consumer rights is one of the newest pieces of EU legislation in the area of consumer protection, laying down information requirements for both online and offline purchases. As regards distance and off-premises contracts, it stipulates specific pre-contractual information duties of traders and the right of consumers to withdraw from a contract within a period of 14 days after its conclusion. The Directive fully applies to contracts concluded between a trader and a consumer after 13 June 2014.