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Tech giant’s gargantuan collection of personal data is against GDPR principles of lawfulness, fairness, data minimisation and purpose limitation.

This Saturday marks the moment the Digital Services Act will apply in full to online platforms and marketplaces. Consumers will be better protected...

Today, the European institutions have agreed to abolish the charges telecom operators can add when consumers call somebody based in another EU/EEA...

Standards are an essential part of how our world works because they establish how something needs to function, whether because of legislation or...

Consumers are still frequently and perplexingly unable to access audiovisual content, such as films, sports events or TV shows, from another EU...

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The European Commission today put forward its plans to update the EU’s rules about digital services such as those offered by online search companies (e.g. Google), e-shops (e.g. Amazon) and social networks (e.g. Facebook). It also proposes legislation detailing dos and don’ts for so-called digital gatekeepers and new powers to investigate markets these companies operate on. The European Consumer Organisation (BEUC) supports this long-awaited legislation that would make digital players more accountable, protect consumer rights and lead to more choice of innovative digital services. We therefore welcome these proposals but the European Parliament and the EU Council must ensure the legislation goes further, particularly in relation to liability of online marketplaces to protect consumers and future-proof measures to address the problems created by online gatekeepers. The Parliament and Council must therefore resist the huge lobbying efforts of Big Tech companies to dilute these proposals.
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The European Consumer Organisation (BEUC) welcomes the European Commission’s decision today to fine Teva and Cephalon 30 and 30.5 million euros respectively for agreeing not to market a cheaper generic version of Cephalon's drug for sleep disorders, modafinil, in Europe for six years. The “pay for delay” agreement, which the Commission has found to violate EU antitrust rules, allowed Cephalon to charge European patients and healthcare systems higher prices for the drug in the six year period before Teva finally marketed its generic alternative.
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Today the European Commission adopted the “Consumer Agenda”, its consumer policy strategy for the next five years. It lays down the Commission’s consumer policy objectives and will serve as guidance to include consumer interests in all policy areas. Focus areas are the green and digital transition as well as the post-COVID economic recovery.

The internet has come to be a central element of the commercial, personal and professional lives of European consumers. While the digital environment grows bigger and more important, it must be remembered that consumers deserve as much protection online as they do offline.

For consumers to reap the benefits of the digital era, the protection of people’s privacy and personal data is at the forefront of our work. We also strive to ensure consumers have guaranteed and affordable access to the internet. We work to ensure that the openness and neutrality of the internet is protected. We advocate to strengthen consumer rights so that consumers for example enjoy competitive, fair, clear and transparent contracts. Besides this, without cybersecure digital tools and services consumers’ physical security and safety is at risk.

Despite its borderless character, consumers are confronted with content access restrictions depending on their nationality or country. Our work is to ensure consumers have access to a vibrant market of affordable legal offers for music and audiovisual content across Europe.

E-commerce shops, booking sites and social media play a pivotal role in people’s lives but very often consumers are harmed because of scams, unsafe products sold online and misleading practices. We therefore aim to make platforms more responsible for their offers and services.

Artificial intelligence is changing our societies. It evokes big promises to make consumers’ lives easier and better but  comes along with many concerns. Consumers are at risk of becoming subject to discriminatory treatment and non-transparent decisions. Our aim is to ensure that the development and use of AI is adequately regulated and that consumers have strong rights so that they are protected and can reap the benefits of the digital transformation of our societies.

  • Ensure consumers enjoy a high level of personal data protection and online privacy.
  • Ensure the Telecoms Single Market delivers to consumers’ expectations on fair competition, better pricing, stronger consumers’ rights and affordable and secure access to the full internet.
  • Make online platforms responsible for the products and services they offer. Those who benefit financially from illegal activities need to be accountable and have obligations too.
  • The introduction of a horizontal cybersecurity law that would lead to connected products meeting certain minimum requirements before they hit the market.
  • Put in place a strong set of AI consumer rights for instance on accountability, transparency and control of AI.