19 February 2020
In response to the European Commission’s artificial intelligence (AI) initiative and data strategy – both presented today – The European Consumer Organisation (BEUC) calls for the EU to put in place safeguards to mitigate risks from AI and data sharing for the EU’s 450 million consumers and to protect their rights in this digital revolution.
04 February 2020
The Irish data protection commission (DPC) announced today that it will start a formal investigation into Google’s practices to track the location of consumers. The investigation follows a series of complaints by several national consumer groups across the EU, all BEUC member organisations, in November 2018.
17 December 2019
The top priorities for action by the new European Commission to advance the interests of Europe’s consumers during its five-year mandate have been outlined by The European Consumer Organisation (BEUC) in mission letters sent to nine members of the new Commission team.
Our work areas
The internet has come to be a central plank in so much of the commercial, personal and professional lives of European consumers. While this new environment grows ever bigger and more important, it must be remembered that consumers deserve as much protection online as they do off. The issue of privacy and how personal data is defined, processed and retained is at the forefront of EU work and we aim to ensure the regulatory update ensures a robust level of protection for consumers.
For consumers to reap the benefits of the Digital Era, access to telecom networks and services needs to be guaranteed. We work to ensure the accomplishment of a Telecoms Single Market which delivers on consumers’ expectations, fosters competition and safeguards their rights. We work to ensure that the openness and neutrality of the Internet is protected and that consumers enjoy fair and transparent contracts.
BEUC has worked a lot to keep roaming charges under control. Since June 2017 they are a thing of the past.
The internet allows almost infinite possibilities in terms of access to knowledge, culture, diversity of products and services. Despite its borderless character, consumers are confronted with access restrictions depending on their nationality or country. Our work is to ensure consumers have access to a vibrant market of consumer-friendly and affordable legal offers for music and audiovisual content across Europe.
- Ensure consumers enjoy a high level of personal data protection and that the new framework restores consumers’ control over their data
- Ensure the Telecoms Single Market delivers to consumers’ expectations of fair competition, better pricing and stronger consumers’ rights such as greater ease in switching provider if dissatisfied
- Restore and protect Net Neutrality at EU level, so that users can be assured the freedom to access the online content, services, applications, of their choice, using any device they want to without undue traffic management
- Put an end to ‘roaming costs’ for voice, SMS and data communication within the EU, while prompting competitively priced domestic telecommunication services
- A balanced and future proof copyright framework and foster the development of new legal offers for music and films online that would be accessible to consumers across Europe without restrictions according to their nationality and place of residence