21 June 2016

European consumer groups meet Slovak EU Presidency

The European Consumer Organisation and its Slovak member ZSS met the Slovak First Secretary of State of the Ministry of the Economy, Mr Rastislav Chovanec, to present their expectations for the first ever Slovak EU Council Presidency.
20 June 2016
26 May 2016

Parliament calls on Commission to focus more on consumers with upcoming energy reforms

The European Parliament today voted through a report which calls on the Commission to create a more consumer-friendly energy market. The report, ‘A New Deal for Consumers’, is a timely call ahead of a Commission legislative package due in the second half of the year, expected to cover issues related to energy bills, supplier switching, smart meters or small-scale generation of renewable energy by consumers.

Our work areas

Despite many attempts for improvement, the energy market is still a sector of great concern to European consumers as it has many failures: there is concern over complex tariffs, rising prices, poor service or mis-selling, the difficulty of switching and confusion over what consumers can do to lower their bills, including how to be energy efficient.

Access to affordable energy is a real worry for consumers, particularly for vulnerable groups such as those with a low income. Despite the opening of the markets, competition remains limited, restricting consumer choice and driving up prices. Unfair commercial practices such as aggressive doorstep-selling are another source of consumer frustration in the energy market.

‘Smart technologies’ such as smart meters are heralded as the future and they are claimed to offer benefits to consumers. Yet they raise numerous questions about their true potential to deliver real benefits to consumers, as well as risks related to privacy and cost increases.

Our objectives

  • Ensure energy is affordable and available to all consumers
  • Enable consumers to easily choose between various energy suppliers and switch to the best deal
  • Ensure that smart energy systems and other new developments are affordable and designed to benefit consumers

Publications

Contact Card

The European Consumer Organisation
Europäischer Verbraucherverband
Bureau Européen des Unions de Consommateurs

Rue d'Arlon, 80 Bte 1 
B - 1040 Bruxelles

Tel: +32 2 789 24 01
E-mail: energy@beuc.eu

Senior Economic Officerpicture
Senior Economic Officer
Monika Štajnarová
Project Coordinator on Renewable Energypicture
Project Coordinator on Renewable Energy
Jörg Mühlenhoff
Energy Policy Officerpicture
Energy Policy Officer
Angeliki Malizou
Communications Officerpicture
Communications Officer
Sébastien Pant
Office Administrative Assistantpicture
Office Administrative Assistant
Christine Stein