09 October 2017
27 June 2017

EU Member States display little eagerness to save more energy

Energy ministers from national governments have agreed to push for a weak energy savings target in 2030, as part of a comprehensive reform of the EU’s energy market. This is despite energy efficiency being one of the most important ways to cut CO2 emissions and for consumers to save money.
04 May 2017

Two-and-a-half years of Juncker Commission: consumer performance check

The European Consumer Organisation (BEUC) undertook a consumer performance check of the first two-and-a-half years of the Juncker Commission.1 We looked at the Commission’s legislative initiatives and its key policy actions and graded their performance on a scale from very good to very bad.

Our work areas

Despite many attempts for improvement, the energy market is still a sector of great concern to European consumers as it has many failures: there is concern over complex tariffs, rising prices, poor service or mis-selling, the difficulty of switching and confusion over what consumers can do to lower their bills, including how to be energy efficient.

Access to affordable energy is a real worry for consumers, particularly for vulnerable groups such as those with a low income. Despite the opening of the markets, competition remains limited, restricting consumer choice and driving up prices. Unfair commercial practices such as aggressive doorstep-selling are another source of consumer frustration in the energy market.

‘Smart technologies’ such as smart meters are heralded as the future and they are claimed to offer benefits to consumers. Yet they raise numerous questions about their true potential to deliver real benefits to consumers, as well as risks related to privacy and cost increases.

If you want to discover how EU laws protect consumers in this area, don’t miss the Consumer Champion Energy e-learning course.

Our objectives

  • Ensure energy is affordable and available to all consumers
  • Enable consumers to easily choose between various energy suppliers and switch to the best deal
  • Ensure that smart energy systems and other new developments are affordable and designed to benefit consumers

Contact Card

The European Consumer Organisation
Europäischer Verbraucherverband
Bureau Européen des Unions de Consommateurs

Rue d'Arlon, 80 Bte 1 
B - 1040 Bruxelles

Tel: +32 2 789 24 01
E-mail: energy@beuc.eu

Senior Economic Officerpicture
Senior Economic Officer
Monika De Volder
Energy Policy Officerpicture
Energy Policy Officer
Angeliki Malizou
Renewable Energy Project Officerpicture
Renewable Energy Project Officer
Mercè Almuni
Communications Officerpicture
Communications Officer
Sébastien Pant
Office Administrative Assistantpicture
Office Administrative Assistant
Christine Stein