15 December 2017
EU energy ministers meet on Monday to agree to a common line on Commission proposals to reform the electricity market, manage a transition of Europe’s energy supply to renewables and roll out new technologies like smart meters. Despite much of the positive rhetoric surrounding this file, ministers are emptying the Commission proposals of many of its advantages.
28 November 2017
The European Parliament committee for energy has voted to make it easier for consumers to produce and sell electricity made from renewable energy.
20 November 2017
Our work areas
Despite many attempts for improvement, the energy market is still a sector of great concern to European consumers as it has many failures: there is concern over complex tariffs, rising prices, poor service or mis-selling, the difficulty of switching and confusion over what consumers can do to lower their bills, including how to be energy efficient.
Access to affordable energy is a real worry for consumers, particularly for vulnerable groups such as those with a low income. Despite the opening of the markets, competition remains limited, restricting consumer choice and driving up prices. Unfair commercial practices such as aggressive doorstep-selling are another source of consumer frustration in the energy market.
‘Smart technologies’ such as smart meters are heralded as the future and they are claimed to offer benefits to consumers. Yet they raise numerous questions about their true potential to deliver real benefits to consumers, as well as risks related to privacy and cost increases.
If you want to discover how EU laws protect consumers in this area, don’t miss the Consumer Champion Energy e-learning course.
- Ensure energy is affordable and available to all consumers
- Enable consumers to easily choose between various energy suppliers and switch to the best deal
- Ensure that smart energy systems and other new developments are affordable and designed to benefit consumers