21 February 2018
A European Parliament committee has today voted to give consumers greater rights in tomorrow’s energy market. The energy (ITRE) committee was voting on Commission proposals to reform the electricity market out to 2030.
14 February 2018
Members of the European Parliament energy committee (ITRE) are voting next week on proposals to reform the electricity market and the rights of energy consumers. The vote will determine things like whether energy bills should become clearer, whether it will be easier for consumers to switch suppliers in bundled contracts or whether energy companies offering new services on the energy market have to respect the same requirements as traditional energy companies.
24 January 2018
The way we consume electricity might be about to change. Offers involving dynamic pricing and third-party companies adjusting household consumption according to prices are already hitting the market. Will consumers benefit or just lose control? Will EU rules be forward-looking or become obsolete as these changes take place?
Our work areas
Despite many attempts for improvement, the energy market is still a sector of great concern to European consumers as it has many failures: there is concern over complex tariffs, rising prices, poor service or mis-selling, the difficulty of switching and confusion over what consumers can do to lower their bills, including how to be energy efficient.
Access to affordable energy is a real worry for consumers, particularly for vulnerable groups such as those with a low income. Despite the opening of the markets, competition remains limited, restricting consumer choice and driving up prices. Unfair commercial practices such as aggressive doorstep-selling are another source of consumer frustration in the energy market.
‘Smart technologies’ such as smart meters are heralded as the future and they are claimed to offer benefits to consumers. Yet they raise numerous questions about their true potential to deliver real benefits to consumers, as well as risks related to privacy and cost increases.
If you want to discover how EU laws protect consumers in this area, don’t miss the Consumer Champion Energy e-learning course.
- Ensure energy is affordable and available to all consumers
- Enable consumers to easily choose between various energy suppliers and switch to the best deal
- Ensure that smart energy systems and other new developments are affordable and designed to benefit consumers