The European Commission’s energy department published a trilingual brochure – “European Energy Consumers' Rights” – outlining the rights of EU consumers applying to the energy sector.

Energy customers enjoy general consumer rights guaranteed in EU legislation as well as a set of protections specific to the energy market.

Issues the brochure touches upon are the right to change your electricity or gas supplier in an easy and quick way, without extra charges or receive information about the energy efficiency of the property you wish to buy or rent.