All posts by Patrycja Gautier

Greener than green: high time to stop greenwashing

Concerns about the environment and the future of our planet are increasingly growing. In the latest Eurobarometer survey, the climate crisis is listed by EU citizens as the most serious problem the world is currently facing, and this in spite...

/ December 2, 2021
Ryanair strike

Ryanair strike: why passengers urgently need collective redress

It can be frustrating to be a passenger rights specialist nowadays. Even if at BEUC we don’t deal with consumer complaints, a task that our members fulfil, I still get a lot of questions from family/friends/colleagues asking for advice when...

/ September 28, 2018

Not enforcing consumer rights costs air passengers millions

Your flight was cancelled at the last moment. Or you found out at the airport that you cannot check in as your flight was overbooked. Sounds familiar? That’s because millions of people find themselves in this kind of situation all...

/ November 10, 2016