Gavel On Portuguese Flag: Portuguese Constitution and Justice Concept

A law allowing consumer compensation that Portugal can be proud of

Imagine this: your telecom company charged you more than it ought to, or you bought a car and the company misled you and you suffered damages. Or your personal data was sold, without your knowledge or consent, to a third...

/ October 19, 2018
Consumers are better off when they fight together

Successes and challenges of the French law allowing group actions

The French collective redress procedure, where consumers can go to court as a group, will soon enter its 5th year of operation. Time to have a look at what has been achieved (or not). It’s certainly food for thought in...

/ October 8, 2018
Ryanair strike

Ryanair strike: why passengers urgently need collective redress

It can be frustrating to be a passenger rights specialist nowadays. Even if at BEUC we don’t deal with consumer complaints, a task that our members fulfil, I still get a lot of questions from family/friends/colleagues asking for advice when...

/ September 28, 2018

Altroconsumo’s experience of collective redress

If the market is the carrot, then group actions are the stick. The creation of an EU-wide collective redress procedure is currently being hotly debated in Brussels. In Italy meanwhile, the Italian consumer group Altroconsumo has used this stick 14 times...

/ September 14, 2018

US-style litigation culture? Only if you like alternative facts!

  The howls of protest from business groups could be heard across Europe. On 11 April, the Commission proposed to make collective compensation claims possible when large numbers of consumers have been harmed by the same trader. Cue uproar and...

Collective redress for European consumers – yes, we can

I was sitting back in a train from Strasbourg to Brussels in early spring 1998. Looking at the landscape in a train often gives you the distance you need to analyse something happening in your life. I was a young...

/ April 16, 2018

Air passenger rights have not taken off

We don’t know if readers are among the 25% air passengers who have experienced flight delays, but they very well could be because that is a shockingly high percentage. We have released an international survey together with 7 other consumer...

and / April 28, 2017

Not enforcing consumer rights costs air passengers millions

Your flight was cancelled at the last moment. Or you found out at the airport that you cannot check in as your flight was overbooked. Sounds familiar? That’s because millions of people find themselves in this kind of situation all...

/ November 10, 2016

Regulators and consumer organisations – less me and more we

Without rules, consumers are at the mercy of traders. The same applies if the rules aren’t enforced. European Commissioner Věra Jourová, in charge of justice and consumer affairs, wants to see a big change in this area calling for proper...

/ April 22, 2016

Will the EU get out of first gear on emissions cheating?

It’s now over half a year since a US agency discovered ‘defeat devices’ in Volkswagen cars to get around air pollution rules. Following the revelations, European decision makers scrambled to act. Now the question is whether long overdue EU measures will...

/ March 31, 2016