Taking on the bank – Lessons from using, not abusing, our group action system.

After four years, countless hours and 1.42 million euros spent, we won the biggest group action suit in the history of our country against Norway’s biggest bank. The cheers were many, but so were the lessons. Background In 2015, The...

/ May 23, 2019

3 conditions to make charging an electric car convenient

Electric cars must be easy to charge, if they are to move away from the sidelines and into the mainstream.

and / May 23, 2019
There are five top consumer issues European consumer groups (BEUC) suggest the next European Parliament focuses on

To truly debate Europe’s value, focus on what it has done, does and should do for people

We are a mere 3 weeks from European Parliament elections. And times are intense. Media coverage is filled with debates about Brexit, the rise of populism and Euroscepticism. It is precisely about that I worry. There seems to be very...

/ April 28, 2019
A display of euro coins

Behind the frosty glass: the EU’s Unfair Contract Terms Directive as a tool for justice in the modern financial sector

An EU directive about what is an unfair contract term is proving really helpful when it comes to protecting consumers in finance.

/ January 8, 2019
Just try to imagine how the Internet would look like today without consumers’ ability to share, comment on and like their friends’ content.

In no man’s land: consumers in the copyright debate

Consumers love sharing content online. Over the last decade, the rise of Facebook, Vimeo or Twitter transformed the Internet into a place where consumers can express themselves and where they can easily share their creations with their friends and family....

/ December 12, 2018

Food labels: Time to show their true colours

We live in an increasingly busy world with many demands on our time. One place where we generally don’t want to linger any more than is necessary is the supermarket. At the same time, when consumers go shopping they are...

/ November 7, 2018
Gavel On Portuguese Flag: Portuguese Constitution and Justice Concept

A law allowing consumer compensation that Portugal can be proud of

Imagine this: your telecom company charged you more than it ought to, or you bought a car and the company misled you and you suffered damages. Or your personal data was sold, without your knowledge or consent, to a third...

/ October 19, 2018
Stock picture showing a child's room. Consumer groups want all these products to fall under the same future EU market surveillance regime.

Improving safety checks for some, but not all, consumer products flies in the face of reason

When we purchase new toys, clothes or electronics, we expect these to be safe. This is where ‘market surveillance’ comes into play: our authorities making sure products conform to our laws through controls and inspections. And as we are in...

Consumers are better off when they fight together

Successes and challenges of the French law allowing group actions

The French collective redress procedure, where consumers can go to court as a group, will soon enter its 5th year of operation. Time to have a look at what has been achieved (or not). It’s certainly food for thought in...

/ October 8, 2018
Ryanair strike

Ryanair strike: why passengers urgently need collective redress

It can be frustrating to be a passenger rights specialist nowadays. Even if at BEUC we don’t deal with consumer complaints, a task that our members fulfil, I still get a lot of questions from family/friends/colleagues asking for advice when...

/ September 28, 2018