Introduction

Telecommunications

About

If consumers are to get full value from the digital era, full access to electronic communication networks and services must be guaranteed.

The number of consumer complaints in the telecoms sector is still very high. Consumers face limited choice, barriers to switching, arbitrary restrictions and unfair conditions in their contracts. The implementation and enforcement of current rules is essential. BEUC is working to ensure EU rules on the abolition of roaming charges is expanded and improved.