If consumers are to get full value from the Digital Era, access to telecom networks and services must be guaranteed. Yet the current regulatory rules of the telecoms sector have not delivered a vibrant broadband market across the EU.
Consumers still face limited choice, barriers to switching, restrictions and unfair conditions in their contracts. Roaming charges remain high and competition does not deliver in consumers’ interests.
The European Commission's Digital Single Market initiative also deals with these issues. See our related topic page.