16 June 2021

Member States adopt disappointing position on extension of EU roaming rules

EU Member States have reached a position to be able to start negotiations with the European Parliament on an extension of the EU’s roaming rules. The existing rules expire at the end of June 2022 and are one of the EU’s most recognised successes by consumers. The rules ensure people can use their mobile phones to make calls, send SMS and use data when travelling in the EU for the same price as at home.
15 June 2021

EU court ruling to bolster GDPR enforcement and help protect consumer data

The Court of Justice of the European Union (CJEU) today delivered its ruling in a case pitting Facebook against the Belgian data protection authority. This ruling [1] has important implications regarding the enforcement of the General Data Protection Regulation (GDPR) and should have positive repercussions in the fight to better protect consumers’ personal data.
02 June 2021

BEUC joins European Commission investigation into Apple for distorting competition in music streaming

BEUC has just joined the European Commission’s antitrust investigation into Apple using its App Store rules to distort competition for music streaming services in the EU’s Single Market.

Our work areas

The internet has come to be a central element of the commercial, personal and professional lives of European consumers. While the digital environment grows bigger and more important, it must be remembered that consumers deserve as much protection online as they do offline.

For consumers to reap the benefits of the digital era, the protection of people’s privacy and personal data is at the forefront of our work. We also strive to ensure consumers have guaranteed and affordable access to the internet. We work to ensure that the openness and neutrality of the internet is protected. We advocate to strengthen consumer rights so that consumers for example enjoy competitive, fair, clear and transparent contracts. Besides this, without cybersecure digital tools and services consumers’ physical security and safety is at risk.

Despite its borderless character, consumers are confronted with content access restrictions depending on their nationality or country. Our work is to ensure consumers have access to a vibrant market of affordable legal offers for music and audiovisual content across Europe.

E-commerce shops, booking sites and social media play a pivotal role in people’s lives but very often consumers are harmed because of scams, unsafe products sold online and misleading practices. We therefore aim to make platforms more responsible for their offers and services.

Artificial intelligence is changing our societies. It evokes big promises to make consumers’ lives easier and better but  comes along with many concerns. Consumers are at risk of becoming subject to discriminatory treatment and non-transparent decisions. Our aim is to ensure that the development and use of AI is adequately regulated and that consumers have strong rights so that they are protected and can reap the benefits of the digital transformation of our societies.

Our objectives

  • Ensure consumers enjoy a high level of personal data protection and online privacy.
  • Ensure the Telecoms Single Market delivers to consumers’ expectations on fair competition, better pricing, stronger consumers’ rights and affordable and secure access to the full internet.
  • Make online platforms responsible for the products and services they offer. Those who benefit financially from illegal activities need to be accountable and have obligations too.
  • The introduction of a horizontal cybersecurity law that would lead to connected products meeting certain minimum requirements before they hit the market.
  • Put in place a strong set of AI consumer rights for instance on accountability, transparency and control of AI.

Publications

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Contact Card

The European Consumer Organisation
Europäischer Verbraucherverband
Bureau Européen des Unions de Consommateurs

Rue d'Arlon, 80 Bte 1 
B - 1040 Bruxelles

Tel: +32 2 743 15 98
E-mail:

Senior Legal Officerpicture
Senior Legal Officer
David Martín
Senior Legal Officerpicture
Senior Legal Officer
Frederico Oliveira Da Silva
Senior Digital Policy Officerpicture
Senior Digital Policy Officer
Maryant Fernández Pérez
Senior Legal Research Officer – Consumer Lawpicture
Senior Legal Research Officer – Consumer Law
Kasper Drazewski
Senior Communications Officerpicture
Senior Communications Officer
Sébastien Pant
Executive Assistantpicture
Executive Assistant
Clare Stewart