25 November 2021

Mixed bag for consumers in Member States’ position on major digital services legislation

Member States have formalised their position on the Digital Services Act (DSA) and the Digital Markets Act (DMA), two landmark pieces of legislation to create a safer and more competitive digital space and to tackle the platform economy. The position by Member States carries both beneficial and negative points for consumers.
23 November 2021

EU Parliament committee brings consumer interest forward in Digital Markets Act

The European Parliament’s lead, Internal Market and Consumer Protection (IMCO) committee has reinforced proposed legislation (the Digital Markets Act) that would prevent tech giants from engaging in unfair behaviour in digital markets and so benefit consumers.
10 November 2021

BEUC applauds EU General Court ruling on Google Shopping case

The European Consumer Organisation (BEUC) welcomes the EU General Court’s November 10 ruling in the Google Shopping case. The General Court upheld the European Commission’s 2017 decision, that Google broke EU antitrust rules by abusing its market dominance as a search engine by unfairly promoting its own comparison shopping service.

Our work areas

The internet has come to be a central element of the commercial, personal and professional lives of European consumers. While the digital environment grows bigger and more important, it must be remembered that consumers deserve as much protection online as they do offline.

For consumers to reap the benefits of the digital era, the protection of people’s privacy and personal data is at the forefront of our work. We also strive to ensure consumers have guaranteed and affordable access to the internet. We work to ensure that the openness and neutrality of the internet is protected. We advocate to strengthen consumer rights so that consumers for example enjoy competitive, fair, clear and transparent contracts. Besides this, without cybersecure digital tools and services consumers’ physical security and safety is at risk.

Despite its borderless character, consumers are confronted with content access restrictions depending on their nationality or country. Our work is to ensure consumers have access to a vibrant market of affordable legal offers for music and audiovisual content across Europe.

E-commerce shops, booking sites and social media play a pivotal role in people’s lives but very often consumers are harmed because of scams, unsafe products sold online and misleading practices. We therefore aim to make platforms more responsible for their offers and services.

Artificial intelligence is changing our societies. It evokes big promises to make consumers’ lives easier and better but  comes along with many concerns. Consumers are at risk of becoming subject to discriminatory treatment and non-transparent decisions. Our aim is to ensure that the development and use of AI is adequately regulated and that consumers have strong rights so that they are protected and can reap the benefits of the digital transformation of our societies.

Our objectives

  • Ensure consumers enjoy a high level of personal data protection and online privacy.
  • Ensure the Telecoms Single Market delivers to consumers’ expectations on fair competition, better pricing, stronger consumers’ rights and affordable and secure access to the full internet.
  • Make online platforms responsible for the products and services they offer. Those who benefit financially from illegal activities need to be accountable and have obligations too.
  • The introduction of a horizontal cybersecurity law that would lead to connected products meeting certain minimum requirements before they hit the market.
  • Put in place a strong set of AI consumer rights for instance on accountability, transparency and control of AI.

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The European Consumer Organisation
Europäischer Verbraucherverband
Bureau Européen des Unions de Consommateurs

Rue d'Arlon, 80 Bte 1 
B - 1040 Bruxelles

Tel: +32 2 743 15 98
E-mail:

Senior Legal Officerpicture
Senior Legal Officer
David Martín
Senior Legal Officerpicture
Senior Legal Officer
Frederico Oliveira Da Silva
Senior Digital Policy Officerpicture
Senior Digital Policy Officer
Maryant Fernández Pérez
Senior Legal Research Officer – Consumer Lawpicture
Senior Legal Research Officer – Consumer Law
Kasper Drazewski
Legal Officerpicture
Legal Officer
Cláudio Teixeira
Senior Communications Officerpicture
Senior Communications Officer
Sébastien Pant
Executive Assistantpicture
Executive Assistant
Clare Stewart