EU & US consumer take action against flawed connected toys

BEUC NEWS - 06.12.2016

The internet-connected toys ‘My Friend Cayla’ and ‘i-Que’ fail miserably when it comes to safeguarding basic consumer rights, security, and privacy. Both toys are sold widely in the EU.


BEUC’s Norwegian member, the Norwegian Consumer Council, has looked at the terms and technical features of these connected toys. The findings reveal serious risks to, and a lack of understanding of, children's rights to privacy and security.

Based on these results, consumer organisations in Europe and the United States are now filing complaints to relevant national authorities on what seems to be obvious breaches of several consumer laws. BEUC is issuing letters to the , the and the (ICPEN).



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