Consumers' Protection Centre – KEPKA

About

 

KEPKA is a non-governmental, non-profit, independent consumers' organisation. The establishment of KEPKA in 1982 was exclusively a private initiative due to strong concern over the lack of a clear consumer protection policy in Greece and the disparity between it and protection levels in other EU Member States. We focus on consumer awareness, protecting their rights, informing on products, services, economic interests, health, nutrition, environmental problems, human rights, and ethics while we urge the Greek Government and European institutions to constantly improve consumer policy. KEPKA has no commercial activities, nor income from political parties or businesses. The members' annual subscription, government and EU grants are our sources of finance. 

Success Stories

  • In January 2006, an advertisement claimed a small chip attached to a mobile phone could protect consumers from cell phone radiation. We made a complaint and, after research conducted by the General Secretariat for Consumers, these claims were proved misleading. In January 2012 the General Secretariat for Consumers fined the business €20,000. 
  • In September 2010, an advertisement claimed a small appliance put in any socket at home could reduce electricity consumption by up to 40%. We made a complaint and again after research the claims were proved misleading. Fines of €59,000 for 7 enterprises followed. 
  • In 2011, KEPKA formally objected to an advertisement claiming that “Lara Excel Wash balls” could displace detergents for washing machines. A fine of €65,000 was the outcome. 
  • In 2011, KEPKA received many queries about businesses which advertised “machines for ozone therapy”. KEPKA found each of these claims to be misleading. We informed consumers and pressed the General Secretariat for Consumers to ban such advertisements and impose fines, which they did so to the amount of €60,000 in May 2013.
  • In 2012, we dealt with appliances claiming that they could repel electronically serpents, insects without the use of chemical substances. 
  • In 2013, KEPKA formally objected to advertisements claiming that wash balls could displace detergents for washing machines. A fine of 150,000 Euro to 6 companies was the outcome.
  • In 2014, an advertisement claimed a product could help consumers lose weight. We made a complaint and after research the claims were proven misleading. The ad was banned.
  • In 2014 a company was fined with 100,000 euro due to personal data breach. Another company was fined with 50,000 euro due to misleading information regarding the guarantee of their products.
 

Facts

  • Founded in 1982
  • A BEUC member since 1984
  • 2 staff members and 25 volunteers
  • Members in 2015: 1,756 (number of members having paid their membership fees).
  • Consumers advised: 5,878 contacts
  • www.kepka.org
 

Contact Card

Consumers' Protection Center - KEPKA
Full Member
32 Vas. Irakliou str.
GR - 546 24 Thessaloniki

www.kepka.org

President Nikolaos Tsemperlidis
Phone: +30 231 0269449
E-mail: consumers@kepka.org