Passengers need and expect a wide choice of flexible transport services when travelling. Moreover, passengers increasingly prefer environmentally friendly alternatives and look for multimodal journey options which include different modes of transport (e.g. Air-Rail, Rail- Bus).

The European Commission estimates that, in 2019, 91 million consumers travelled using different transport modes for a journey. Despite their willingness to travel as sustainably as possible, consumers do not want, and should not be required, to compromise on their protection against disrupted journeys.

However, when consumers currently combine different  transport modes, they are not protected by harmonised rights for the whole journey. Instead, passengers depend completely on operators’ terms and conditions. This leaves consumers in  the dark about key safeguards such as knowing which operator should provide information and re-routing options in  case of disruption.