Digitalisation is changing the way financial services like banking, payments or lending operate. New opportunities have emerged like peer-to-peer lending or mobile payments and new start-ups are challenging the way big banks and more traditional financial companies dominate the market. This is opening up competition and could pave the way towards more interesting and relevant products for consumers. The downsides of digitalisation however are the way personal data might be used and the potentially lower level of protection consumers will have when things go wrong. Consumers should benefit from new opportunities brought on by the digitalisation of retail finance. They should also be protected when things go wrong.