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The report published today by Enrico Letta from the Jacques Delors Institute is a welcome effort to remove barriers that prevent the Single Market...

The European Parliament has voted to substantially strengthen the rules relating to cross-border GDPR enforcement procedures, whose inefficiency have...

Tech giant’s gargantuan collection of personal data is against GDPR principles of lawfulness, fairness, data minimisation and purpose limitation.

This Saturday marks the moment the Digital Services Act will apply in full to online platforms and marketplaces. Consumers will be better protected...

Today, the European institutions have agreed to abolish the charges telecom operators can add when consumers call somebody based in another EU/EEA...

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BEUC – The European Consumer Organisation, together with eight of its members,1 today filed a complaint (with the European Commission and the European network of consumer authorities) against WhatsApp for multiple breaches of EU consumer rights.2 For several months now, WhatsApp has been unduly pressuring its users to accept its new terms of use and privacy policy. Yet these terms are neither transparent nor comprehensible for users.
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EU Member States have reached a position to be able to start negotiations with the European Parliament on an extension of the EU’s roaming rules.

The existing rules expire at the end of June 2022 and are one of the EU’s most recognised successes by consumers. The rules ensure people can use their mobile phones to make calls, send SMS and use data when travelling in the EU for the same price as at home.
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The Court of Justice of the European Union (CJEU) today delivered its ruling in a case pitting Facebook against the Belgian data protection authority. This ruling [1] has important implications regarding the enforcement of the General Data Protection Regulation (GDPR) and should have positive repercussions in the fight to better protect consumers’ personal data.

The internet has come to be a central element of the commercial, personal and professional lives of European consumers. While the digital environment grows bigger and more important, it must be remembered that consumers deserve as much protection online as they do offline.

For consumers to reap the benefits of the digital era, the protection of people’s privacy and personal data is at the forefront of our work. We also strive to ensure consumers have guaranteed and affordable access to the internet. We work to ensure that the openness and neutrality of the internet is protected. We advocate to strengthen consumer rights so that consumers for example enjoy competitive, fair, clear and transparent contracts. Besides this, without cybersecure digital tools and services consumers’ physical security and safety is at risk.

Despite its borderless character, consumers are confronted with content access restrictions depending on their nationality or country. Our work is to ensure consumers have access to a vibrant market of affordable legal offers for music and audiovisual content across Europe.

E-commerce shops, booking sites and social media play a pivotal role in people’s lives but very often consumers are harmed because of scams, unsafe products sold online and misleading practices. We therefore aim to make platforms more responsible for their offers and services.

Artificial intelligence is changing our societies. It evokes big promises to make consumers’ lives easier and better but  comes along with many concerns. Consumers are at risk of becoming subject to discriminatory treatment and non-transparent decisions. Our aim is to ensure that the development and use of AI is adequately regulated and that consumers have strong rights so that they are protected and can reap the benefits of the digital transformation of our societies.

  • Ensure consumers enjoy a high level of personal data protection and online privacy.
  • Ensure the Telecoms Single Market delivers to consumers’ expectations on fair competition, better pricing, stronger consumers’ rights and affordable and secure access to the full internet.
  • Make online platforms responsible for the products and services they offer. Those who benefit financially from illegal activities need to be accountable and have obligations too.
  • The introduction of a horizontal cybersecurity law that would lead to connected products meeting certain minimum requirements before they hit the market.
  • Put in place a strong set of AI consumer rights for instance on accountability, transparency and control of AI.