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Collective redress for European consumers – yes, we can

I was sitting back in a train from Strasbourg to Brussels in early spring 1998. Looking at the landscape in a train often gives you the distance you need to analyse something happening in your life. I was a young...

/ April 16, 2018
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Play it again, Siri – what Apple’s acquisition of Shazam could mean to consumers

It’s Sunday afternoon and it’s raining outside. You want to relax at home watching a classic, and you go for Quentin Tarantino’s Kill Bill. In one scene there’s a song you fall in love with, so you quickly grab your...

/ April 12, 2018
Brussels June 2017. photos : @vivianhertz

Green your spring cleaning: 5 reasons to choose EU Ecolabel detergents

It’s spring time! As flowers bud and birds chirp after the (long) winter break, you might want to make your home tidy and shiny. Why not go green for this spring cleaning? We use washing liquids, laundry powders, multi-purpose cleaners...

/ March 21, 2018

How Google is eroding consumers’ freedom to choose

Google hit the headlines last year when the European Commission fined the tech giant €2.42 billion for breaching EU antitrust rules. It has been argued the European Commission has over-stepped the line here. After all, if people like and use...

/ March 14, 2018
Female pharmacist holding medicine bottle giving advice to customer in chemist shop or pharmacy - horizontal web banner with copy space on the left

When medicines cost an arm and a leg. And an eye

Last week, a pharmaceutical company was accused of intentionally inflating the price of one of its medicines by 2,000%[1]. Does this kind of news seem like déjà vu? Most probably, because escalating medicine prices are getting more and more coverage....

/ February 8, 2018

Consumer greetings from Buenos Aires: My days at the WTO Ministerial Conference

Last week, the 164 members of the World Trade Organization (WTO) convened in Buenos Aires for their biannual ministerial conference. Although expectations before the conference were low, they were undercut by the actual outcomes. Most countries had hoped for fresh...

/ December 20, 2017
energy poverty$

For warmer homes and less energy poverty in the EU

Daniel helps a family stay warm with some clever tricks. Sticking bubble wrap around the windows is one option to keep the cold out of the house. But these are short-term fixes, not long-term solutions. And winters are cold in...

and / December 4, 2017
Consumers can save fuel and money if the EU goes the full mile on CO2 targets for cars

Consumers can save fuel and money if the EU goes the full mile on CO2 targets for cars

On 8 November, the European Commission published its much-awaited “Europe on the Move” legislative package. In the Commission’s own words, it wants to “reaffirm Europe’s leadership in fighting climate change and the Commission’s endeavour to empower Europe’s citizens and defend...

/ December 1, 2017
Winter is here, with its cold temperatures and biting winds. For many of us, this is the season to slather on moisturising lip balms: we apply them before we go out into the cold, after eating or drinking, or even after a kiss!

Bite your lip! Your balm may contain unsafe oils

Winter is here, with its cold temperatures and biting winds. Your skin may start to feel dry and itchy, and your lips may become chapped. For many of us, this is the season to slather on moisturising lip balms: we...

/ November 22, 2017

e-Privacy and the doorstep salesmen

In the European lobby city, Brussels, foes of strong e-Privacy rules have spread the term “consent fatigue”. Behind this phrase is the ‘concern’ of the advertising industry that since consumers have to give their consent – for snooping on them...

/ October 17, 2017