Closed actions and cases

BEUC and 23 of its members in 19 countries filed a complaint on 22 June 2023 to the European Commission and the network of consumer protection authorities (CPC) denouncing misleading climate-related claims by 17 European airlines.

Consumer groups filed a complaint against social media platforms for misleading crypto promotion.

Consumer groups filed a complaint against WhatsApp for aggressive and misleading commercial practices.

In February 2021 BEUC filed a complaint against TikTok, a video sharing platform extremely popular with children and teenagers. Based on the findings of new research, BEUC contends that TikTok falls foul of multiple breaches of EU consumer rights and fai

In January 2021, following nearly 25,000 complaints from European consumers, BEUC and its members submitted a complaint about Nintendo to the European Commission and national consumer protection authorities for systematic problems with the functionality o

Following thousands of complaints from upset airline passengers, BEUC – and 11 of its member organisations – reported some major airlines to national consumer protection authorities and the European Commission in July 2020 for breaching passenger rights a