Air Passenger Rights – travel chaos
Air Passenger Rights – travel chaos
Following thousands of complaints from upset airline passengers, BEUC – and 11 of its member organisations – reported some major airlines to national consumer protection authorities and the European Commission in July 2020 for breaching passenger rights and for using unfair commercial practices.
BEUC and its members are also asking for a broad investigation of the sector regarding wide-spread unfair practices during the COVID crisis.
Major airlines told to comply with passenger rights following BEUC complaint. They also committed to be more transparent to consumers about their rights, to proactively reach out to consumers forced to accept vouchers for cancelled flights (a commitment that Wizzair and Iberia refused) and inform them of their right to a refund as of now. Airlines must also clear their backlog of reimbursements.
Contact Card
Communications Department
The European Consumer Organisation
Europäischer Verbraucherverband
Bureau Européen des Unions de Consommateurs
Tel:
E-mail:
Alexandre Biard
Head of Consumer Redress and Enforcement
Steven Berger
Senior Legal Officer
Andrew Canning
Senior Communications Officer