The European Consumer Organisation (BEUC) is the largest organisation promoting the general interests of Europe’s consumers. Founded in 1962, it proudly represents more than 40 independent national consumer organisations from over 30 European countries. Together with our members, we inform EU policies to improve people’s lives in a sustainable and fair economy and society. Our acronym originates from our French name, ‘Bureau Européen des Unions de Consommateurs’.
Latest News
Consumer authorities to investigate nine video games companies over unfair practices flagged by BEUC
Today, the European Commission and the network of consumer protection authorities (CPCNetwork) announced nine coordinated enforcement actions against…
Press releases
The Irish Data Protection Commission has fined Google €403 million for its location-tracking activities and ordered the company to comply with the EU…
Press releases
The European Consumer Organisation (BEUC) supports the decisions published today by the European Commission which find that Google has breached the…
Press releases
The EU today published a series of proposals to decarbonise Europe’s economy and reform energy bills. For consumers, this can mean more affordable…
Press releases
BEUC in the media
25 Sep 2026
Le Soir
« 100 % vert, bon pour la planète… » : l’Europe signe la fin du greenwashing
C’est une bonne nouvelle pour les consommateurs qui devraient pouvoir se fier aux allégations ou aux étiquettes figurant sur un produit, surtout si celles-ci les aident à faire des choix plus durables », estime Agustin Reyna, directeur général de la coupole européenne des organisations de défense des consommateurs Beuc.
21 Sep 2026
The Guardian
Google fined more than €400m by Irish regulator over its use of location data
Agustín Reyna, director general of BEUC, welcomed the ruling but said “the time needed to come to this conclusion is disproportionate with the seriousness of the infringement” arguing “late enforcement can be as harmful as no enforcement at all”.
16 Sep 2026
The New York Times
Age Limits for Social Media Outlined by European Union
Children clearly need better protection online, but age verification is not a silver bullet and would raise serious privacy and data protection concerns of its own,” Agustín Reyna, director of the European consumer watchdog BEUC
19 Aug 2026
Le Monde
Apple agrees to comply with EU rules in digital markets
“In reality, it will be necessary to evaluate, above all, whether Apple is creating a simple and fluid process of redirection to other operators, whether it will be easy to download app stores without artificial frictions, such as Apple has created in the past,” says Sébastien Pant.
2 Jul 2026
The Financial Times
Google loses appeal against record €4.1bn EU fine over Android
The European Consumer Organisation welcomed the judgment, saying it “sends a very clear message: dominant companies cannot use their power to shut out competition and limit consumer choice.”
1 Jul 2026
RTVE
The EU comes into force with the new 'Shein Tax'
The rate for low-cost products from outside the EU, known as the "Shein rate, comes into force". 3 euros are applied to packages of less than 150 euros with the aim of protecting European trade and reducing the environmental impact. We spoke with Agustín Reyna, Director General of the European Consumer Organisation (BEUC)
26 Jun 2026
Time
Is Silicone Really Better Than Plastic?
One way to post-cure silicones is with heat, baking them at the end of manufacturing, says Pelle Moos, a senior advisor at the European Consumer Organisation, a consumer advocacy group.
24 Jun 2026
Franceinfo
Alert on “Non‑Compliant Products” During the Sales Period
A hairdryer that short‑circuited was among the cases reported to Safety Gate, notes Agustín Reyna, director of the European Consumer Organisation.
23 Jun 2026
France 24
EU bets on digital euro to cut US tech addiction
European consumer organisation BEUC welcomed Tuesday's approval after lawmakers added "more protections" for digital euro users.
15 Jun 2026
Euractiv
European Parliament celebrates air passenger rights win
The European consumer organisation BEUC said that travellers could be “happy overall” with the reform. Among the “good news” welcomed by the group was a new right for parent to sit next to their children without having to buy an additional seat, and a ban on the practice of cancelling the return ticket for passengers who missed an outbound flight.
5 Jun 2026
The Financial Times
Letter: EU’s product liability rules give certainty for everyone
From Agustín Reyna, Director General (BEUC, The European Consumer Organisation), Brussels, Belgium
28 May 2026
Reuters
Temu fined $232 million for breaching EU rules on sale of illegal products
EU regulators investigated Temu following complaints by pan-European consumers' organisation BEUC and 17 of its national members.
21 May 2026
Le Monde
Online financial scams: consumer organisations call for action
Given the scale of payment scams on social networks, the European Consumer Organisation and 13 national associations are calling on the major platforms to take responsibility for protecting consumers.
13 May 2026
The Guardian
EU proposes end to ‘five tabs, three apps and a prayer’ for cross-border train bookings
In contrast, consumer groups welcomed the plans. “Booking a rail ticket has become far too complex in recent years. New EU rules would go a long way to making that easier, by opening up sales on more platforms,” said the head of the European Consumers Organisation, Agustín Reyna.
12 May 2026
El Pais
The EU agrees to tackle the shortage of essential medicines such as antibiotics and vaccines
“Enabling Member States to jointly purchase medicines will allow for more equitable access. The current situation is improving, as public hospitals will now have to take supply security into account, in addition to medicine prices, in their procurement process,” said the Director General of the European Consumer Organisation (BEUC, Bureau Européen des Unions de Consommateurs in French), Agustín Reyna.
7 May 2026
Euronews
DMA: How the EU’s big tech law changed citizens’ lives
Agustín Reyna, Director General of BEUC, the European Consumer Organisation, points to this as early proof that the law is working.
29 Apr 2026
Süddeutsche Zeitung
How much does hand luggage cost?
Alongside the political debate, consumer organisations are taking legal action. In May 2025, the European Consumer Organisation (BEUC) lodged an official complaint with the European Commission against seven airlines that only allow a small bag as free hand luggage.
26 Mar 2026
The Financial Times
EU to impose fines on online platforms importing unsafe products
The EU has agreed to allow member countries to impose fines on ecommerce platforms that import unsafe products into the bloc, in an effort ...
