Energy

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Joint letter calling upon EU Member States to implement ETS2
Letters
- PDF Document - 697.35 KB

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ETS2 is an essential part of decarbonising buildings and transport and protecting consumers from future price shocks.

That's why BEUC teamed up as part of a group of 50 civil society organisations, companies, and industry associations in a joint letter to call for an implementation of ETS2 in 2028 with no further delay.

Doing so will allow countries to start using early revenues from the scheme to help the most vulnerable consumers to participate in the energy transition.

This means allowing more people to renovate their home, or to replace their gas boiler with a heat pump.

Deploying these revenues together with Social Climate Plans will also help with the public acceptance of ETS2, while strengthening households' resilience to energy price volatility.
Tools
- PDF Document - 182.59 KB

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The 2026 Middle East war shows that Europe's fossil fuel dependence leaves consumers vulnerable to price shocks.

The electrification of homes and cars, powered by renewable energy, addresses the issue by reducing this dependence.

The speed of this energy transition rests on a complex set of factors tackled by the European Commission's proposal on 'future-proofing electricity bills': how electricity is taxed, how much households pay to use the grid, and how efficiently the grid is operated.

BEUC welcomes the proposal, yet urges European legislators to address questions such as special network tariff regimes and household grid access.
Tools
- PDF Document - 169.47 KB

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For too long, consumers have been locked into an energy and transport system fundamentally based on (imported) fossil fuels.

This exposes consumers to volatile fossil fuel prices, negatively impacting household budgets, as well the planet, our health, and geopolitical security.

Change is afoot to decarbonise our economy, influenced by clear EU policies in energy, product design, and the automotive sector.

BEUC research has consistently shown that electrification in many consumer areas – cars, cooling, heating – is the most affordable option.

This paper summarises BEUC’s position on the Electrification Action Plan.
Position papers
- PDF Document - 574.61 KB

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Housing has become one of the top concerns for European consumers, and for good reason: decent, safe and affordable homes are increasingly out of reach. The issue is straightforward: supply of this kind of housing is failing to meet demand.

Several avenues exist to speed up procedures, notably stepping up the renovation rates. However, faster delivery cannot come at the expense of consumer protection.

To address the housing crisis, this issue should be addressed at EU level. That is one of the reasons we welcomed the recent publication of the Affordable Housing Act.

At this stage, the precise scope of the package remains uncertain. In the absence of further clarity, BEUC sets out in this paper the principles that should guide the Commission’s work, as well as the red lines that must not be crossed from a consumer perspective.
Reports
- PDF Document - 1.5 MB

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Consumer reality check report: how best to ensure support reaches consumers that need it

Financing instruments such as grants or loans exist to help consumers renovate their homes to make them more energy efficient as well as more affordable, healthier, and comfortable. Yet, administrative hurdles and complex procedures often discourage or prevent households from doing so. Moreover, financial support is often insufficient or out of reach for many consumers.
This report synthesises insights and assessments of 14 national consumer organisation across Europe on financing instruments for consumers in the energy sector.
Reports
- PDF Document - 4.96 MB

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The CLEAR-HP project helped to accompany consumers across Europe throughout the whole purchasing journey of switching from a fossil fuel boiler to a heat pump.

The project aimed to raise consumer awareness, build confidence in heat pump technology, and ultimately enhance both the energy efficiency and comfort of people’s homes.

At its core, national consumer organisations in seven European countries (Belgium, Bulgaria, Italy, Slovenia, Slovakia, Spain and Portugal) organised collective purchase campaigns for independently-tested heat pumps.

Participants benefited from advantageous purchase and installation packages that included consumer support and workshops throughout the process.

As the project comes to an end, this report takes an in-depth look at what the partners managed to achieve and proposes some key takeaways for policymakers.
Reports
- PDF Document - 690.9 KB

Available in English
The days of gas as a home-heating solution will eventually come to an end, as consumers move to cleaner options like heat pumps.

This will mean the gas network will become increasingly unused with the remaining consumers connected to it having to pay for it. Without public support, this will mean significant costs for consumers, according to a new report from BEUC, The European Consumer Organisation.

The rising costs of maintaining the gas network will also disproportionately impact those least able to switch to cleaner heating options (for example, vulnerable consumers or tenants).

Despite many attempts for improvement, the energy market is still a sector of great concern to European consumers as it has many failures: there is concern over complex tariffs, rising prices, poor service or mis-selling, the difficulty of switching and confusion over what consumers can do to lower their bills, including how to be energy efficient.

Access to affordable energy is a real worry for consumers, particularly for vulnerable groups such as those with a low income. Despite the opening of the markets, competition remains limited, restricting consumer choice and driving up prices. Unfair commercial practices such as aggressive doorstep-selling are another source of consumer frustration in the energy market.

‘Smart technologies’ such as smart meters are heralded as the future and they are claimed to offer benefits to consumers. Yet they raise numerous questions about their true potential to deliver real benefits to consumers, as well as risks related to privacy and cost increases.

  • Ensure energy is affordable and available to all consumers

  • Enable consumers to easily choose between various energy suppliers and switch to the best deal

  • Ensure that smart energy systems and other new developments are affordable and designed to benefit consumers