Position Papers

BEUC, the Consumer Council for Northern Ireland, and Which? set out practical recommendations to improve consumer protection and cooperation between the EU and UK.

The independence and technical expertise of the Body of European Regulators for Electronic Communications (BEREC) is extremely important for the monitoring of market developments, a consistent application of EU rules, the promotion of competition and the protection of consumers in electronic communications’ markets. BEREC’s consultation to provide early feedback to its 2026 work programme shows the willingness of regulators to hear and cooperate with all relevant stakeholders, including consumer organisations. Consumer groups are rightly concerned with the current push for deregulation and consolidation in the telecoms markets. In this context, the role of BEREC in the coming year is crucial for ensuring that consumers have access to quality and competitive services.

Online reviews are an important element of consumers’ online purchasing decision. They allow consumers to easily compare feedback and appreciations before making their choice. However, how can consumer know they are genuine, and can they rely on them?

This position paper recommends to both improve online reviews regulation in the context of the upcoming Digital Fairness Fitness Act and, improve the enforcement of existing EU legislation applicable to online reviews (e.g., UCPD, DSA).