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Consumer authorities to investigate nine video games companies over unfair practices flagged by BEUC

Today, the European Commission and the network of consumer protection authorities (CPCNetwork) announced nine coordinated enforcement actions against...

Unfair commercial practices Enforcement
Press releases
Google fined for invasive location tracking after BEUC complaint

The Irish Data Protection Commission has fined Google €403 million for its location-tracking activities and ordered the company to comply with the EU...

Privacy and personal data protection Enforcement
News
Major step against plastic bottle greenwashing as French court condemns Volvic

Last week, the Paris Judicial Court ruled against Danone water brand Volvic for using misleading claims, such as “carbon neutral”, “100% recyclable”...

Enforcement
Press releases
Consumer groups file greenwashing complaint against ENGIE, Eni Plenitude, Shell, and TotalEnergies

BEUC - with 12 member organisations from 11 countries - today filed a complaint with the European Commission and European consumer protection...

Press releases
Consumer groups file complaints against Meta, TikTok and Google for failing to protect consumers against financial scams

On 21 May 2026, BEUC, the European Consumer Organisation – together with 29 members from 27 countries – filed complaints with the European Commission...

Enforcement Online platforms
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Alternative Dispute Resolution
Collective redress
Enforcement
playing video games
Press releases
Consumer authorities to investigate nine video games companies over unfair practices flagged by BEUC
- PDF Document - 101.05 KB

Unfair commercial practices
Enforcement
Available in English
Today, the European Commission and the network of consumer protection authorities (CPCNetwork) announced nine coordinated enforcement actions against leading video games companies for suspected breaches of EU consumer law. The actions follow a complaint filed in 2024 by consumer organisations from the BEUC network.
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Phone showing a map
Press releases
Google fined for invasive location tracking after BEUC complaint
- PDF Document - 100.9 KB

Privacy and personal data protection
Enforcement
Available in English
The Irish Data Protection Commission has fined Google €403 million for its location-tracking activities and ordered the company to comply with the EU's GDPR within 6 months. This is an important decision, close to eight years after a series of complaints consumer organisations from the BEUC network issued against Google.
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Better EU laws for simpler cross-border consumer lives
Position papers
Better EU laws for simpler cross-border consumer lives
- PDF Document - 340.38 KB

Sustainable mobility
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Available in English
BEUC welcomes the opportunity to provide suggestions to the European Commission’s upcoming Citizens Omnibus, which aims to simplify EU rules so this process improves citizen’s lives concretely when dealing with cross-border situations.

In this document, BEUC focuses mainly on improving the consumer experience in EU cross-border situations. For more recommendations about how the EU can continue improving consumer lives across Member States, BEUC’s view on the Consumer Agenda 2025-2030 is available here.
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Besides our efforts to improve laws, their enforcement and providing redress when they are breached are also focal points of our work. National enforcement authorities need adequate powers to investigate and stop infringements, while they should cooperate among themselves and with consumer associations to ensure coherent enforcement of consumer rights throughout the EU.

If consumers are harmed, various redress tools, including independent Alternative Dispute Resolution (ADR) and effective Collective Redress procedures, should be available for consumers to obtain the compensation to which they are entitled. Our work has recently expanded to cover EU competition policy where the EU can take action against monopolies in the market which harm consumer choice

  • Collective Redress procedures have to be available and efficient in all Member States
  • Consumers being able to rely on independent ADR bodies, available in all sectors with common adherence of business
  • Enforcement stepped up throughout the EU
  • Encouraging the EU to continue to be a strong player in competition policy