Redress and enforcement

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Press release
EU consumer groups denounce seven airlines charging hand baggage

Today, BEUC and 16 member organisations from 12 countries filed a complaint to the European Commission and the Consumer Protection authorities’...

Enforcement Transport and passenger rights
Press release
Consumer authorities take welcomed first steps against suspected unfair practices in video games

Today, the European Commission and the network of consumer protection authorities (CPC-Network) announced a coordinated action against Swedish video...

Unfair commercial practices Enforcement
Press release
EU e-commerce plans: consumer groups call for urgent and ambitious action

The EU Commission has published today its e-commerce Communication to tackle the many problems consumers face when shopping online. BEUC, the European...

Enforcement Online platforms
Press release
Gaping holes in safety of products sold on Temu

Tests carried out over the last fifteen months by consumer groups from the BEUC network have exposed the shoddy safety of certain products on sale on...

Product safety Enforcement Online platforms
Press release
Consumer groups red card Meta’s latest pay-or-consent policy

The European Consumer Organisation (BEUC) has written to relevant EU enforcement authorities to share its concerns that Meta’s latest pay-or-consent...

Privacy and personal data protection Enforcement Online platforms
Topics
Alternative Dispute Resolution
Collective redress
Consumer Justice Enforcement Forum (CoJEF)
Enforcement
Choose to lose with Meta: visual of the action
Press release
Authorities back consumer groups in taking action against Meta pay-or-consent policy
- PDF Document - 102.89 KB

Privacy and personal data protection
Enforcement
Available in English
Today, the European Commission and national consumer protection authorities in the EU (the Consumer Protection Cooperation network) announced they have taken action against Meta’s pay-or-consent policy rolled out as of November 2023 to Facebook and Instagram users. BEUC welcomes that the Commission and the national authorities agreed to follow up on BEUC’s coordinated set of complaints filed against the company.
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Besides our efforts to improve laws, their enforcement and providing redress when they are breached are also focal points of our work. National enforcement authorities need adequate powers to investigate and stop infringements, while they should cooperate among themselves and with consumer associations to ensure coherent enforcement of consumer rights throughout the EU.

If consumers are harmed, various redress tools, including independent Alternative Dispute Resolution (ADR) and effective Collective Redress procedures, should be available for consumers to obtain the compensation to which they are entitled. Our work has recently expanded to cover EU competition policy where the EU can take action against monopolies in the market which harm consumer choice

  • Collective Redress procedures have to be available and efficient in all Member States
  • Consumers being able to rely on independent ADR bodies, available in all sectors with common adherence of business
  • Enforcement stepped up throughout the EU
  • Encouraging the EU to continue to be a strong player in competition policy