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Consumer groups file greenwashing complaint against ENGIE, Eni Plenitude, Shell, and TotalEnergies

BEUC - with 12 member organisations from 11 countries - today filed a complaint with the European Commission and European consumer protection...

Press releases
Consumer groups file complaints against Meta, TikTok and Google for failing to protect consumers against financial scams

On 21 May 2026, BEUC, the European Consumer Organisation – together with 29 members from 27 countries – filed complaints with the European Commission...

Enforcement Online platforms
Press releases
Food and fast fashion influencers: Europe-wide stocktaking proves need to protect consumers

Evidence from posts of social media influencers gathered by consumer groups around Europe confirms widespread hidden advertising and appeal to...

Unfair commercial practices Enforcement Food information
News
Recycling claims still a reality on plastic bottles – time for action

Two years after BEUC denounced greenwashing on plastic bottles, the issue is still present on labels. It's time for the EU to speed up its...

Unfair commercial practices
Press releases
BEUC welcomes the EU court's decision to uphold Amazon's designation as a Very Large Online Platform

BEUC welcomes today’s General Court's ruling upholding the designation of Amazon as a ‘Very Large Online Platform’ (VLOP) under the Digital Services...

Online platforms
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Alternative Dispute Resolution
Collective redress
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Press releases
Consumer groups launch EU-wide complaint against 17 airlines for greenwashing
- PDF Document - 118.42 KB

Enforcement
Transport and passenger rights
Available in English
Today, BEUC and 23 of its member organisations from 18 countries have filed a complaint to the European Commission and the network of consumer protection authorities (CPC) denouncing misleading climate-related claims by 17 European airlines. According to legal analysis commissioned by BEUC, such claims breach the EU rules tackling unfair commercial practices.
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Besides our efforts to improve laws, their enforcement and providing redress when they are breached are also focal points of our work. National enforcement authorities need adequate powers to investigate and stop infringements, while they should cooperate among themselves and with consumer associations to ensure coherent enforcement of consumer rights throughout the EU.

If consumers are harmed, various redress tools, including independent Alternative Dispute Resolution (ADR) and effective Collective Redress procedures, should be available for consumers to obtain the compensation to which they are entitled. Our work has recently expanded to cover EU competition policy where the EU can take action against monopolies in the market which harm consumer choice

  • Collective Redress procedures have to be available and efficient in all Member States
  • Consumers being able to rely on independent ADR bodies, available in all sectors with common adherence of business
  • Enforcement stepped up throughout the EU
  • Encouraging the EU to continue to be a strong player in competition policy