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Consumer groups file greenwashing complaint against ENGIE, Eni Plenitude, Shell, and TotalEnergies

BEUC - with 12 member organisations from 11 countries - today filed a complaint with the European Commission and European consumer protection...

Press releases
Consumer groups file complaints against Meta, TikTok and Google for failing to protect consumers against financial scams

On 21 May 2026, BEUC, the European Consumer Organisation – together with 29 members from 27 countries – filed complaints with the European Commission...

Enforcement Online platforms
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Food and fast fashion influencers: Europe-wide stocktaking proves need to protect consumers

Evidence from posts of social media influencers gathered by consumer groups around Europe confirms widespread hidden advertising and appeal to...

Unfair commercial practices Enforcement Food information
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Recycling claims still a reality on plastic bottles – time for action

Two years after BEUC denounced greenwashing on plastic bottles, the issue is still present on labels. It's time for the EU to speed up its...

Unfair commercial practices
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BEUC welcomes the EU court's decision to uphold Amazon's designation as a Very Large Online Platform

BEUC welcomes today’s General Court's ruling upholding the designation of Amazon as a ‘Very Large Online Platform’ (VLOP) under the Digital Services...

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Collective redress
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BEUC, The European Consumer Organisation, together with 13 consumer groups from 13 countries (Albania, Austria, Belgium, Bulgaria, Denmark, France, Germany, Poland, Portugal, Slovakia, Slovenia, Spain and the Netherlands), conducted an evidence-gathering to document the widespread financial scams on Meta, TikTok and Google as well as the limited corrective measures platforms take to prevent their circulation. The screenshots were taken between December 2025 and March 2026. Consumer groups collected 893 examples.
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Besides our efforts to improve laws, their enforcement and providing redress when they are breached are also focal points of our work. National enforcement authorities need adequate powers to investigate and stop infringements, while they should cooperate among themselves and with consumer associations to ensure coherent enforcement of consumer rights throughout the EU.

If consumers are harmed, various redress tools, including independent Alternative Dispute Resolution (ADR) and effective Collective Redress procedures, should be available for consumers to obtain the compensation to which they are entitled. Our work has recently expanded to cover EU competition policy where the EU can take action against monopolies in the market which harm consumer choice

  • Collective Redress procedures have to be available and efficient in all Member States
  • Consumers being able to rely on independent ADR bodies, available in all sectors with common adherence of business
  • Enforcement stepped up throughout the EU
  • Encouraging the EU to continue to be a strong player in competition policy