Position Papers

Online reviews are an important element of consumers’ online purchasing decision. They allow consumers to easily compare feedback and appreciations before making their choice. However, how can consumer know they are genuine, and can they rely on them?

This position paper recommends to both improve online reviews regulation in the context of the upcoming Digital Fairness Fitness Act and, improve the enforcement of existing EU legislation applicable to online reviews (e.g., UCPD, DSA).

Following over a decade of political deadlock in the Council of the EU, the 2013 Commission’s proposal to review the Air Passenger Rights Regulation is back on the negotiating table and the original text is in need of a revamp. This publication contains our revised position on key air passenger rights.

Every day, children surf the internet for educational or social networking purposes but, in so doing, they are exposed to privacy-invasive, addictive and manipulative designs that are usually driven by commercial practices. Much of the responsibility for keeping children safe seems to fall on parents rather than on the companies which are using these practices. This is a feeling shared by most consumers: less than one in ten people (8%) feel that enough is being done to protect children in the digital sphere.