BEUC’s feedback to the Call for Evidence for the Citizens Energy Package

The energy market is too complex and often out of reach for most households to offer consumers fair opportunities to engage. Recent reforms of EU energy law give consumers new rights and protections, but these will only work if properly implemented, monitored, supported, and enforced. 

BEUC is therefore strongly supportive of the Citizens Energy Package and calls on the European Commission for an ambitious initiative that should result in lower energy bills. All consumers must be properly protected and able to exercise their rights, access renewable energy, and take advantage of innovative energy contracts and schemes.

Below, we summarise the key recommendations that are needed to turn consumers' rights into concrete actions. The measures and best practices are explained in more detail in the respective sections of the consultation response.