What’s it like to live with a heat pump? The real consumer story | Executive summary

We asked consumers about their personal experience with their heat pump in France, Spain, the Czech Republic and the Netherlands. To this end, a consumer organisation in each country conducted interviews with six to eight heat pump owners last summer (2024) to gain a snapshot of their experience.

The testimonies highlight the benefits heat pumps can bring to people’s homes and show what policymakers can learn from their experience.

This is the executive summary of that exercise. To read the full report, click here.