Redress and enforcement

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Alternative Dispute Resolution
Collective redress
Enforcement
Better EU laws for simpler cross-border consumer lives
Position papers
Better EU laws for simpler cross-border consumer lives
- PDF Document - 340.38 KB

Sustainable mobility
Telecommunications
Legal guarantee rights
Enforcement
Geoblocking
Transport and passenger rights
Available in English
BEUC welcomes the opportunity to provide suggestions to the European Commission’s upcoming Citizens Omnibus, which aims to simplify EU rules so this process improves citizen’s lives concretely when dealing with cross-border situations.

In this document, BEUC focuses mainly on improving the consumer experience in EU cross-border situations. For more recommendations about how the EU can continue improving consumer lives across Member States, BEUC’s view on the Consumer Agenda 2025-2030 is available here.
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Reports
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- PDF Document - 9.2 MB

Enforcement
Online platforms
Available in English
Consumers spend more time online and increasingly rely on digital payment services in their daily lives. As their digital presence grows, so do fraudulent practices, with online advertising emerging as a major vector for scams. Whether watching videos, following friends, scrolling or reading the news, consumers are routinely exposed to increasingly sophisticated fraud schemes, leading not only to financial harm – i.e. in 2024, consumers suffered financial losses up to EUR 4.2 billion – but also to a loss of trust in digital and financial markets.
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Besides our efforts to improve laws, their enforcement and providing redress when they are breached are also focal points of our work. National enforcement authorities need adequate powers to investigate and stop infringements, while they should cooperate among themselves and with consumer associations to ensure coherent enforcement of consumer rights throughout the EU.

If consumers are harmed, various redress tools, including independent Alternative Dispute Resolution (ADR) and effective Collective Redress procedures, should be available for consumers to obtain the compensation to which they are entitled. Our work has recently expanded to cover EU competition policy where the EU can take action against monopolies in the market which harm consumer choice

  • Collective Redress procedures have to be available and efficient in all Member States
  • Consumers being able to rely on independent ADR bodies, available in all sectors with common adherence of business
  • Enforcement stepped up throughout the EU
  • Encouraging the EU to continue to be a strong player in competition policy