Redress and enforcement

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Alternative Dispute Resolution
Collective redress
Enforcement
Better EU laws for simpler cross-border consumer lives
Position papers
Better EU laws for simpler cross-border consumer lives
- PDF Document - 340.38 KB

Sustainable mobility
Telecommunications
Legal guarantee rights
Enforcement
Geoblocking
Transport and passenger rights
Available in English
BEUC welcomes the opportunity to provide suggestions to the European Commission’s upcoming Citizens Omnibus, which aims to simplify EU rules so this process improves citizen’s lives concretely when dealing with cross-border situations.

In this document, BEUC focuses mainly on improving the consumer experience in EU cross-border situations. For more recommendations about how the EU can continue improving consumer lives across Member States, BEUC’s view on the Consumer Agenda 2025-2030 is available here.
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Cover
Tools
Sponsored by Scammers
- PDF Document - 606.09 KB

Enforcement
Online platforms
Available in English
BEUC, The European Consumer Organisation, together with 13 consumer groups from 13 countries (Albania, Austria, Belgium, Bulgaria, Denmark, France, Germany, Poland, Portugal, Slovakia, Slovenia, Spain and the Netherlands), conducted an evidence-gathering to document the widespread financial scams on Meta, TikTok and Google as well as the limited corrective measures platforms take to prevent their circulation. The screenshots were taken between December 2025 and March 2026. Consumer groups collected 893 examples.
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Besides our efforts to improve laws, their enforcement and providing redress when they are breached are also focal points of our work. National enforcement authorities need adequate powers to investigate and stop infringements, while they should cooperate among themselves and with consumer associations to ensure coherent enforcement of consumer rights throughout the EU.

If consumers are harmed, various redress tools, including independent Alternative Dispute Resolution (ADR) and effective Collective Redress procedures, should be available for consumers to obtain the compensation to which they are entitled. Our work has recently expanded to cover EU competition policy where the EU can take action against monopolies in the market which harm consumer choice

  • Collective Redress procedures have to be available and efficient in all Member States
  • Consumers being able to rely on independent ADR bodies, available in all sectors with common adherence of business
  • Enforcement stepped up throughout the EU
  • Encouraging the EU to continue to be a strong player in competition policy