Redress and enforcement

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Topics
Alternative Dispute Resolution
Collective redress
Enforcement
Better EU laws for simpler cross-border consumer lives
Position papers
Better EU laws for simpler cross-border consumer lives
- PDF Document - 340.38 KB

Sustainable mobility
Telecommunications
Legal guarantee rights
Enforcement
Geoblocking
Transport and passenger rights
Available in English
BEUC welcomes the opportunity to provide suggestions to the European Commission’s upcoming Citizens Omnibus, which aims to simplify EU rules so this process improves citizen’s lives concretely when dealing with cross-border situations.

In this document, BEUC focuses mainly on improving the consumer experience in EU cross-border situations. For more recommendations about how the EU can continue improving consumer lives across Member States, BEUC’s view on the Consumer Agenda 2025-2030 is available here.
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Press releases
Consumer groups file complaints against Meta, TikTok and Google for failing to protect consumers against financial scams
- PDF Document - 115.84 KB

Enforcement
Online platforms
Available in English
On 21 May 2026, BEUC, the European Consumer Organisation – together with 29 members from 27 countries – filed complaints with the European Commission and competent national authorities against Meta, TikTok and Google for failing to address the proliferation of financial fraudulent ads on their platforms as the EU’s Digital Services Act requires from them.
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Besides our efforts to improve laws, their enforcement and providing redress when they are breached are also focal points of our work. National enforcement authorities need adequate powers to investigate and stop infringements, while they should cooperate among themselves and with consumer associations to ensure coherent enforcement of consumer rights throughout the EU.

If consumers are harmed, various redress tools, including independent Alternative Dispute Resolution (ADR) and effective Collective Redress procedures, should be available for consumers to obtain the compensation to which they are entitled. Our work has recently expanded to cover EU competition policy where the EU can take action against monopolies in the market which harm consumer choice

  • Collective Redress procedures have to be available and efficient in all Member States
  • Consumers being able to rely on independent ADR bodies, available in all sectors with common adherence of business
  • Enforcement stepped up throughout the EU
  • Encouraging the EU to continue to be a strong player in competition policy