With its 345,000 members, Altroconsumo is the most important consumer organisation in Italy. This independent, non-profit organisation was set up in 1970 and since has advocated for consumer interests and fundamental rights. Work areas include the protection of health and safety, economic interests, the right to be informed, knowing one’s own rights, the right to be properly represented and listened to within the institutions, both at national and international levels.  

Success Stories

  • The Turin court sentence on product safety in 2002, which ordered Fiat to recall 40,000 unsafe Fiat Lancia Dedra cars
  • €900,000 fine to Apple for not respecting the law on sales and guarantee (2011)
  • €10,000,000 fine on the bank sector for not providing correct information on the possibility to change your mortgage without cost (2008) 
  • More than 50,000 pre-adherents to Altroconsumo’s first class action case. The class action was deposited against RAI for violation of its obligation of public service (2010)


  • Founded in 1973
  • A BEUC founding member 
  • 188 staff
  • Members in 2011: 346,000
  • Consumer advice: 393,106

Contact Card

Full member
Via Valassina 22
IT - 20159 Milano

Secretary General Luisa Crisigiovanni
Phone: +39 02 66890209