KEPKA

About

 

KEPKA is a non-governmental, non-profit, independent consumers' organisation. The establishment of KEPKA in 1982 was exclusively a private initiative due to strong concern over the lack of a clear consumer protection policy in Greece and the disparity between it and protection levels in other EU Member States. We focus on consumer awareness, protecting their rights, informing on products, services, economic interests, health, nutrition, environmental problems, human rights, and ethics while we urge the Greek Government and European institutions to constantly improve consumer policy. KEPKA has no commercial activities, nor income from political parties or businesses. The members' annual subscription, government and EU grants are our sources of finance. 

Success Stories

  • In January 2006, an advertisement claimed a small chip attached to a mobile phone could protect consumers from the radiation. We made a complaint and, after research conducted by the General Secretariat for Consumers, the claims were found to be misleading. In January 2012 the General Secretariat for Consumers fined the company €20,000.
  • In September 2010, an advertisement claimed a small appliance placed in any socket at home could reduce electricity consumption by up to 40%. We made a complaint and research showed the claims were misleading. Fines of €59,000 were imposed on 7 different companies.
  • In 2011, KEPKA received queries about businesses which advertised ‘machines for ozone therapy’. KEPKA found each of these claims to be misleading. We informed consumers and pressed the General Secretariat for Consumers to ban such advertisements and impose fines. It fined the company €60,000 in May 2013.
  • In 2012, we challenged claims about electronic appliances which could repel snakes or insects without the use of chemical substances. The claims were found to be misleading.
  • In 2013, KEPKA formally objected to advertisements claiming that wash balls could displace detergents for washing machines. A fine of 150,000 Euro imposed on 6 companies was the outcome.
  • In 2014, an advertisement claimed a product could help consumers lose weight. We made a complaint and research showed the claims were misleading. The ad was banned.
  • In 2014 a company was fined €100,000 euro for breaching rules around personal data. Another company was fined €50,000 euro for providing misleading information regarding the guarantee of their products.
  •  In 2019 our members were reimbursed with 128,212.84 euros for defective products, annulation of contracts with beauty institutes, deletion of abusive charges by telecommunication companies and banking institutions etc. KEPKA dealt with 2,901 complaints and questions. All 94.23% of the complaints were solved in favour of consumers.
  • A fine of 128,000 euro was imposed on two e-commerce companies that violated the legislation on on-line sales, after KEPKA complained to the General Consumers Secretariat.
  •  A 26,000 euro fine was imposed to a beauty institute which violated the legislation on the right of the consumer to cancel the contract within 30 days from the date of the signing of the contract. The contract was signed by a member of KEPKA and complained to the General Consumers Secretariat which imposed the fine.
     

Facts

  • Founded in 1982
  • A BEUC member since 1984
  • 2 staff members and 25 volunteers
  • Members in 2019: 792 (number of members having paid their membership fees).
  • Consumers advised: 9,834 contacts
  • www.kepka.org
 

Contact Card

Consumers' Protection Center - KEPKA
Full Member
32 Vas. Irakliou str.
GR - 546 24 Thessaloniki

President Nikolaos Tsemperlidis
Phone: +30 231 0269449
E-mail: consumers@kepka.org