Organizacija na potrosuvacite na Makedonija - OPM


The Consumers’ Organisation of North Macedonia is an umbrella organisation of five consumer organisations from across the country.To realise its objectives and activities, the COM collaborates with the government’s Consumer Protection Council, those of the local authorities, the state inspectorates, regulatory bodies, the ombudsman’s office, the Institute for Accreditation, the Institute for Standardisation and other institutions with involvement in consumer protection.COM has both a central office and consumer advice bureau for dispensing advice and information for consumers, organising campaigns, educational and other events to raise consumer awareness.

Success Stories

  • The adoption of the consumer protection law in 2000
  • Participation in the work of public authorities such as the government’s Consumers’ Protection Council, Accreditation Institute, the Court of Honour within the Tourist Activity Chamber, Waste Management Committee, Bio-safety Committee, Agro-council, as well as other committees and bodies where issues on consumers’ protection are discussed.
  • Consumer education included in the school curriculum as a facultative subject


  • Founded in 1996
  • A BEUC member since 2000
  • 7 staff
  • Members in 2011: 750
  • Consumers advised last year: 2,650

Contact Card

Consumers' Organisation of Macedonia - OPM
Affiliate Member
Ul. Vodnjanska bb P. FAH 150
MK - 1000 Skopje

Marijana Loncar Velkova
Phone: +389 23212440