Discover our flagship campaign webpages

Collective redress for all European consumers

From financial mis-selling scandals to cheat devices installed in diesel cars, consumers across the EU sometimes fall victim to products or services that cause them harm. But they usually have very little chance to get compensation in court.

BEUC is calling for a collective redress system that allows all EU consumers to access collective redress.

Our campaign also involves getting as many MEPs as possible to stand with a cut-out of Lady Justice herself calling for collective redress. How many can we get? The answer is here.



The Superbug Tour: antibiotic resistance from farm to you

Antibiotic resistance is a major public health concern in Europe. It is estimated that at least 25,000 people die every year because they are infected by bacteria that can no longer be killed by antibiotics.

If we want antibiotics to work, their use must be curbed, including in farming. A pending EU law could make this a reality.



Food marketing to children: game over?

1 in 3 children in Europe is either overweight or obese. That is the alarming conclusion from the World Health Organization (WHO). Their research shows that this ‘epidemic’ is directly linked to the marketing of unhealthy food and drinks. American experts rightfully qualify this technique “pervasive, powerful, and pernicious”.




Volkswagen Emission Affair

On 18 September 2015, the US Environment Protection Agency (EPA) announced that Volkswagen had confessed to using so-called ‘defeat device’ software in a number of vehicles in order to meet US air pollutant emissions standards. It soon became clear that the scale of the issue is global, with 11 million cars affected, including 8 million vehicles in Europe.

To provide you with the latest information on the emissions scandal, BEUC has composed this dedicated webpage as well as a Q&A, emphasising – amongst others – how European consumers are affected and what their rights are.


Can We Trust Our Meat?

European consumers’ confidence in their meat has hit rock-bottom in the wake of some recent international food scandals. They want to know where it comes from and how it was produced.

Because we believe consumers should be able to trust their meat, we launched a campaign in September 2014.

Check out our activities on ‘Country of Origin Labelling’ (COOL) which is about knowing where meat comes from and preventing the misuse and overuse of antibiotics in livestock.

The great fuel consumption scam

Existing fuel consumption test procedures allow car manufacturers to manipulate results. This is in turn used for fuel consumption claims which mislead consumers as to the true fuel consumption levels of their car. The consequence is paying more for fuel costs than reasonably expected. 

We reveal the tricks used by car manufacturers and the shockingly higher fuel consumption results.

As part of the solution we are campaigning to speed up the process of adopting a new and more appropriate test.

Durable goods. More sustainable products, better consumer rights

Some products fail long before we expect them to. This might be due to a lack of durable build products. Such practices lead to financial harm for consumers and put increasing pressure on natural resources.

Furthermore, consumers then often face difficulties using their legal guarantee rights.

As part of our campaign, we held a public conference where we discussed the causes and detriments of planned obsolescence as well as solutions for making our products more durable.

Discover also our recommendations and members’ actions.


Contact Card

Communications Department

The European Consumer Organisation
Europäischer Verbraucherverband
Bureau Européen des Unions de Consommateurs

Rue d'Arlon, 80 Bte 1 
B - 1040 Bruxelles

Tel: +32 2 789 24 01