Heat pumps can play an integral role in helping to deliver more affordable and comfortable housing for consumers. As well as delivering energy savings, heat pumps can also provide comfort in both winter and summer months.  

However, the road to heat pump nirvana is riddled with obstacles, from obtaining trusted information, to finding the right installer, or facing high up-front investment costs. That’s where the CLEAR-HP project comes in.  

CLEAR-HP aims to make it easier for consumers to make the switch to a heat pump by guiding people through every step of the purchasing process and addressing financial and regulatory hurdles. The project has guided more than 23,000 consumers in seven European countries toward adopting clean and affordable heating and cooling thanks to collective purchase campaigns.  

Now, as the project draws to a close, it is an ideal moment to take stock of what it achieved and to provide policymakers with some key takeaways from consumers’ experience of the heat pump journey.  

Register here

Programme

13:00–14:00: Lunch  

14:00–14:10: Welcome by Agustín Reyna, Director General, BEUC (The European Consumer Organisation)  

14:10 – 15:10: Panel discussion: The heating transition in practice: What do consumers need and how can their experience guide better policies for a faster heat pump uptake?

• Jasmina Bevc, Zveza Potrosnikov Slovenije (Slovenia)
• Petra Cakovska, Společnosti spoločnosť ochrany spotrebiteľov, S.O.S. (Slovakia)
• Bogomil Nikolov, BNAAC (Bulgaria)
• Mariana Simões, DECO PROteste (Portugal)

15:10–15:30: Coffee break  

15:30–16:40: Policy debate: From practical experience to policies: What steps should the EU take to ensure the heat pump market is fit for consumers?    

• Bruno Tobback, Member of the European Parliament
• Niels Ladefoged, Deputy Head of Unit ‘Buildings and Products, DG Energy, European Commission
• Marcia Poletti, Head of European System Change, Octopus
• Julie Frère, Head of Communication and Public Affairs, Testachats/Testaankoop

16.40–17:30: Networking drinks

Moderator  
Marine Cornelis, Executive Director and Founder, Next Energy Consumer