The European Central Bank and EU policymakers are designing the digital euro, a new form of money that will complement cash. But what do consumers really want from a new digital payment option? And how can the digital euro respond to those needs?

To answer these questions BEUC, Euroconsumers and ICRT carried out a 10-country survey to better understand the drivers and obstacles to using digital payments. The survey also addressed differences across generations, including a dedicated section on young consumers, who are among the most digitalised and likely to be early adopters of the digital euro.

In this webinar, BEUC will present the survey results and bring together high-level speakers to discuss what consumers want and how these preferences can be incorporated in the digital euro.

Programme:

16:00: Opening remarks by Anna Martin, Head of Financial Services, BEUC
16:15: Keynote from Evelien Witlox, Director Digital Euro, European Central Bank 
16:30: Presentation of BEUC’s digital payments and digital euro survey
16:45: Panel discussion: From findings into action – how will consumer preferences translate into policy and design features of the digital euro?

Panellists:

• Damian Boeselager, Member of European Parliament
• Céu Pereira, Team leader digital euro, DG FISMA
• Vincent Rietvink, Financial Services Attaché at the Permanent Representation of the Netherlands
• Evelien Witlox, Programme Director in charge of the digital euro project, European Central Bank
• Vinay Pranjivan, Senior Economist at the Portuguese consumer organisation (DECO)

17:30-17:45: Q&A with participants