Connecting the dots: a Digital Networks Act that works for consumers

Over the past three decades, the EU telecommunications rules have been a success story, moving Europe towards a system that promotes competition, innovation, and protects consumers. Connectivity and telecommunications services are essential for consumers to fully exercise their rights and engage in a Digital Society.

The review of these rules via the Digital Networks Act is key to ensure connectivity remains a priority while ensuring that consumer protections are safeguarded and improved upon, helping consumers to better understand their rights, setting standards for quality of service and transparency of information, and boosting innovation and ensuring fair prices.

In this paper, BEUC sets out its key recommendations for the EU's DNA proposal, focusing on protecting end-user rights, securing net neutrality for an open internet, preserving the independence of oversight bodies, strengthening access to essential services and ensuring fair competition that boosts consumer welfare.