Air passengers’ rights - Forthcoming revision of the legislation

Experience from last years has shown that the current legislation is not sufficient anymore to deal with the various difficulties consumer/passengers face when purchasing air tickets and in case of disruptions.

Consumer complaints in the transport sector are at the top of the rankings. The ECC (European consumer Centers) reports of 2008 and 2009 indicate that consumer complaints in the transport sector represented 30% of all complaints;
circa 80% of those, concern air transport. In the last 5 years the number of complaints in the air transport sector, has increased by 96% (ECC Report 2011).

While BEUC acknowledges the need to clarify and simplify the text of the regulation, any weakening of the existing rights, would be unwelcome.