A coordinated strategy for the exit and recovery of the aviation industry from the COVID-19 crisis

Consumers across Europe have been significantly affected by the pandemic. One area of serious concern relates to the compliance by Airlines and travel operators with EU passenger rights. As airlines restart their activities after several months of being grounded, BEUC believes that while the pandemic has brought many challenges to our society and economy, it could also be seen as an opportunity to re-build trust in the aviation sector by strengthening consumer protection and making it more sustainable.