Digital products: EU consumers need clear rights

The online purchase of digital content is a source of opportunity for both businesses and consumers as it is an important element of the Digital Single Market.

However, consumer detriment regarding the purchase of digital content is currently very high. For instance, an empirical report1 conducted for the European Commission estimated such detriment to be in the region of €64 billion per year in the EU. 

Our recommendations include: 

• A legislative proposal modernising the EU rules on legal guarantees;
• Standardisation of key information;
• Initiatives to address the issues related to lack of the transparency and unfairness of certain contract terms;
• Support better enforcement of EU rules against unfair commercial practices.