Press releases

A survey by consumer organisations covering 6 EU countries shows that passengers in the EU rarely receive the care or compensation they are entitled to in case of delays or flight cancellations .

The European Parliament’s Internal Market and Consumer Protection Committee voted today to remove obstacles when consumers shop online in the EU. It remains common practice that traders refuse to sell a product or service online to consumers living in another Member State. A 2015 mystery shopping survey revealed that only slightly more than a third of attempted cross-border purchases were successful (37%).

The EU Parliament has just adopted landmark measures to prevent another Dieselgate scandal from repeating in Europe. The Parliament’s plenary endorsed a draft law seeking to beef up the current, flawed car testing system . In a separate vote, MEPs also called for affected Dieselgate consumers to be financially compensated.

The European Consumer Organisation (BEUC) and the European Broadcasting Union (EBU) urge EU decision makers to give citizens the keys to enjoy more TV and radio programmes from across Europe. This can be done through new copyright licensing rules which meet the needs of the Digital Single Market.