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The European Commission and the European network of consumer authorities have closed their investigation into Meta’s messaging app WhatsApp following a complaint made by BEUC together with eight of its members in July 2021. It results in a mere commitment by the company to do better in the future. The news is a disappointment for consumers.
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Today, the European Commission and the national consumer authorities (the ‘CPC Network’) announced the end of their dialogue with TikTok, which had been running for more than a year, and the closure of their investigation into the social media platform. Despite some welcome improvements to TikTok’s policies, some worrying issues remain open or unresolved.
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According to a statement today from the Consumer Protection Cooperation Network (CPC) authorities, Volkswagen has been asked to offer “appropriate solutions” to consumers who are currently in court against the car manufacturer and to end legal proceedings.
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BEUC – The European Consumer Organisation, together with eight of its members,1 today filed a complaint (with the European Commission and the European network of consumer authorities) against WhatsApp for multiple breaches of EU consumer rights.2 For several months now, WhatsApp has been unduly pressuring its users to accept its new terms of use and privacy policy. Yet these terms are neither transparent nor comprehensible for users.
